These terms cover orders for ArttoHang wall art. Last updated: October 15, 2026.
These terms do not limit mandatory consumer rights that apply in the customer’s country.
Merchant & Contract
YAVUZ SELİM DENİZ, registration number 2910706007, Çakmak Mah. İskender Sk. No: 4 D: 1, Ümraniye, İstanbul 34764, Türkiye, is the disclosed seller. Support: help@arttohang.com, +905424088224. An order becomes binding only when payment is confirmed and accepted for production.
Ordering, Currency & Pricing
The selected product, variant, quantity and destination determine the product price and shipping estimate. Any tax collected by ArttoHang must be identified before payment; customs or import charges may instead be assessed by local authorities. The server recalculates the payable total before authorization and identifies the transaction currency.
Payment
Only methods visible in checkout are currently available. Payment fields are provided by the active processor. Orders enter production only after the processor confirms payment and the confirmed amount matches the server-side order total.
Ready-Made Art — 15-Day Return Right
You may request a return of ready-made art within 15 calendar days after delivery, including if you change your mind. For change-of-mind returns, ready-made art must be new and unused. This condition does not apply to damaged, defective or incorrect-product claims and does not limit mandatory consumer rights. Contact support with your order number and reason for return. Wait for return approval and shipping instructions before sending the product back. Approved refunds are initiated within 15 calendar days after claim approval; the payment provider or bank may take additional time to credit the account.
Proof & Production
The product images and selected format, size and finish are the available review stages. Screen appearance can differ from a physical print because of display, material, crop and manufacturing tolerances.
Shipping, Customs & Risk
Availability, delivery estimates and charges depend on destination and product. Customs or import charges may be imposed separately by local authorities. Carrier delays outside reasonable control can affect estimates.
Cancellation, Refunds & Replacements
Cancellation requests must be submitted within 24 hours and before production starts. Report damage, defects or an incorrect product within 15 calendar days after delivery; approved refunds are initiated within 15 calendar days after claim approval. Return shipping is the customer’s responsibility unless mandatory law requires otherwise. Wait for return approval and shipping instructions before sending a product back.
Payment Failure & Disputes
A failed or unverified payment does not authorize production. If an account shows a charge but checkout reports an error, contact support with the order reference before attempting repeated payment. Chargebacks do not replace the support and refund process.
Changes & Consumer Rights
Material changes to these terms will be dated and published before applying to later orders. These terms do not exclude or restrict rights that cannot be excluded under applicable consumer law.